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silly bubbles
Briber of Tooth Fairies
Age: 36
Joined: 01 Oct 2006
Posts: 714
Location: I can't tell- or they will find me
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 Posted: Sun Apr 27, 2008 5:56 pm Post subject: |
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Does TT send you message?
What happens when you try to log on, if you don't know you are suspended?
I keep getting the message "We encountered a problem with your log in. Please contact our customer service." Or something to that affect.
I don't know why.
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Badger Fan 4 Life
The Brrrgh Toon
Age: 15
Joined: 01 Mar 2008
Posts: 545
Location: Doing math!
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| Posted: Sun Apr 27, 2008 6:09 pm Post subject: |
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I don't know. I've never been suspended. I wouldn't think you would get suspended, though. I would guess they would send you an email.
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LittleWacky
Thingummyjig Fairy Loves Me!
Age: 38
Joined: 05 Jun 2007
Posts: 217
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| Posted: Sun Apr 27, 2008 6:27 pm Post subject: |
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I have heard of that message from one friend who called a few times, never connected and eventually lost her account. Her other account was fine, though. Another friend had that message when she needed to update her credit card information.
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MST
Green triangles are the BEST!!
Age: 32
Joined: 04 Nov 2006
Posts: 1810
Location: waiting for the pink horse
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| Posted: Sun Apr 27, 2008 8:12 pm Post subject: |
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Seems I knew I was suspended but not sure if that was from logging in or an email. Hope it's just a CC issue or something.
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Queen Thunderthud
Certifiable Night Owl
Age: 41
Joined: 27 Feb 2006
Posts: 645
Location: Minnesota... Checkin' all 10,000 lakes for that stinkin' Full Moon Fish
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| Posted: Sun Apr 27, 2008 9:33 pm Post subject: |
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*sigh*
I can tell you.
It says right out that you violated the house rules, without being specific as to which rule. Says how long you're suspended and that you need to click, reread rules, acknowledge that you've read and understand them. Then it is automatically lifted after suspension is over.
So there must be some technical problem, would be my guess.
Hope it gets cleared up soon!
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cool mo mo spacklewhip
Toontown Central Toon
Age: 31
Joined: 20 Jan 2008
Posts: 24
Location: Mexico
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| Posted: Mon Apr 28, 2008 11:04 am Post subject: |
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Hubby received an email telling him he was on a 72 hour suspension, he said some bad words there... Anyway, he tried to login and went in right away! So much for a suspension!
But if you are suspended, you definitely must have received an email notifying you about it.
Sorry you're having issues!
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misterchippergigglequack
Daisy's Garden Toon
Age: 43
Joined: 25 Feb 2008
Posts: 330
Location: Somewhere between 4 and 44
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| Posted: Mon Apr 28, 2008 11:22 am Post subject: |
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a Simple un-install re-install fixes that problem for me, it happens occassionally,looks like it's going to load but then hangs up.
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silly bubbles
Briber of Tooth Fairies
Age: 36
Joined: 01 Oct 2006
Posts: 714
Location: I can't tell- or they will find me
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| Posted: Mon Apr 28, 2008 11:51 am Post subject: |
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I'm on a mac- if that changes your opinion on things
Where do I find the number to call? I've searched but? Maybe I'm blind?
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Nanner
LadyZ's horse is NOT red!
Age: 48
Joined: 21 Nov 2005
Posts: 3439
Location: Thingducky Jigquacky
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| Posted: Mon Apr 28, 2008 3:36 pm Post subject: |
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Am I the only one who wants to know what she did to assume she's suspended?  Good girl whatever it was 
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Zippy D Doda
Tall Twelve-Year-Old
Age: 49
Joined: 10 Nov 2005
Posts: 1560
Location: Muahahaha!! Watching back when the Peachy Duck returns
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| Posted: Mon Apr 28, 2008 3:52 pm Post subject: |
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Here is the number:
888-332-1626
I got it off of my most recent bill.
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silly bubbles
Briber of Tooth Fairies
Age: 36
Joined: 01 Oct 2006
Posts: 714
Location: I can't tell- or they will find me
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| Posted: Mon Apr 28, 2008 4:13 pm Post subject: |
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| Nanner : | | Am I the only one who wants to know what she did to assume she's suspended? Good girl whatever it was |
"I" did nothing to get suspended.....
HOWEVER, I'm not entirely sure my son's friend didn't do something to get us suspended.
Zippy D Doda- Thank you for the number!
UPDATE
I called and talked to a nice toon representative. My account is fine- all it took was him to access my account information. I, also, tried to transfer my son's toon to my husband's account. He said I would have to file a bug report for that? He gave me my billing info, though.
He says he loves TT and plays with his granddaughter. There are 16 million users between TT and POC. Amazing!
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Badger Fan 4 Life
The Brrrgh Toon
Age: 15
Joined: 01 Mar 2008
Posts: 545
Location: Doing math!
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| Posted: Mon Apr 28, 2008 4:50 pm Post subject: |
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It's good that you didn't get suspended for some reason, but if it takes you a while to fix this, it may have actually been faster to get a three day suspension.
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Nanner
LadyZ's horse is NOT red!
Age: 48
Joined: 21 Nov 2005
Posts: 3439
Location: Thingducky Jigquacky
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| Posted: Mon Apr 28, 2008 4:53 pm Post subject: |
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Sounds like you and the rep had a nice little chat. Did you ask him any other questions? What are the covers for? Do I have flags by my name?  Will they ever fix the lag? Do people really read the bug reports before they send out auto answers? Will there ever be anything in Chip/Dales? Why does Donald have no pants? Why don't we have shoes? ALL these questions (and more)! your new friend might have been able to answer!
Zippy you get a bill? Sheesh they just suck mine out of my CC account......
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silly bubbles
Briber of Tooth Fairies
Age: 36
Joined: 01 Oct 2006
Posts: 714
Location: I can't tell- or they will find me
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| Posted: Mon Apr 28, 2008 4:56 pm Post subject: |
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| Badger Fan 4 Life : | | It's good that you didn't get suspended for some reason, but if it takes you a while to fix this, it may have actually been faster to get a three day suspension. |
It started working as I talked to him
Nanner- you know I should've had you on the other line to ask him those awesome questions.
Next time, I will I promise!
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Zippy D Doda
Tall Twelve-Year-Old
Age: 49
Joined: 10 Nov 2005
Posts: 1560
Location: Muahahaha!! Watching back when the Peachy Duck returns
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| Posted: Mon Apr 28, 2008 5:43 pm Post subject: |
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| Nanner : | | Zippy you get a bill? Sheesh they just suck mine out of my CC account...... |
Nope but the phone number shows up on my credit card statement when they bill me.
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MissBonnieD
Donalds Dock Toon
Age: 43
Joined: 06 Mar 2008
Posts: 113
Location: at sea level
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| Posted: Mon Apr 28, 2008 11:31 pm Post subject: |
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16 Million?!! WOW!!
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silly bubbles
Briber of Tooth Fairies
Age: 36
Joined: 01 Oct 2006
Posts: 714
Location: I can't tell- or they will find me
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| Posted: Tue Apr 29, 2008 4:27 pm Post subject: |
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I have a new mac laptop. I was trying to get to open by going to test and hitting play Toontown.com here.
I've discovered TT doesn't like that method. I now have to remember to type in TT.com
OH! Zack the bunny is now on my husbands account. My son and I can play together! YAY!!!
If you see zack and Curly running around, please give us a wave.
The transfer took one day. It interfered with the payment that my husbands account needed, but hey typing in the the CC info again doesn't take all that long!
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GuamFamily671
Toontown Central Toon
Age: 33
Joined: 05 Sep 2007
Posts: 69
Location: At my desk, on my computer
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| Posted: Wed Apr 30, 2008 6:18 am Post subject: |
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Congrats on the issue being solved... and the toon transfer..
but did they tell you you have to start the flower and gag trees from the start? 
Hope his toon was maxxed or not even close... but then again.. some people DO like to garden 
but im not one of them  ...ROFL
YAY FOR SPEEDY TT CUSTOMER SERVICE!!! 
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LadyZ
Thingummyjig Fairy
Age: 29
Joined: 05 Oct 2005
Posts: 6166
Location: Nagging MST
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| Posted: Wed Apr 30, 2008 8:04 am Post subject: |
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After moving a toon, you still have the flower experience you already had. The trees do need to be replanted, but that's just an issue of planting and waiting.
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