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Amanda Tori Oinker · Toontown Central Toon

Last night Disney's TT had an update, today I cannot stay connected for more than 5-10 minutes at a time. It does not matter what I am doing, building, mint, standing in PG, fishing, I just freeze then get dropped. It does not matter whether I am in a busy district like NR or in one of the very quietest ones either. So, like a buffoon, I contact Disney through Live chat support.....what was I thinking?!!! They have NEVER helped me in the past, why did I think they would/could help me now? Here is a snippet from our charming convo a few minutes ago:

GREGORY:I'm sorry, perhaps you can explain in detail what is happening. I'm not getting any bug reports at the moment.
KELLY: I have been playing TT for a couple months again, no problems with connectivity. Last night there was a TT update. Since then I cannot stay connected to TT for more than 5 minutes or so. No matter what I'm doing. No matter if I am in a busy district or a very slow district. I just suddenly freeze then it says either: Trying to connect to TT servers or it says: Internet connection to TT has been lost, please try again. Something like that
KELLY:There have been no changes made to any of my computers, modem, etc. the only change was TT's update
GREGORY:There are some issues with the new Toontown update and we are currently looking into your problem. All players will receive this fix in an upcoming patch that will be automatically downloaded and installed when released.
KELLY: which will be when?
GREGORY:I don't have a time line.
KELLY:I just sent another report to you also.
GREGORY:I appreciate that, but I am still not receiving any bug reports at the moment. Can I help you with anything else today?
KELLY: You have no timeline at all? Hours? Days? Weeks? A month? Nothing?
GREGORY:I cannot predict what I don't know. Certainly I would not expect days, weeks, and so on.
KELLY:Well when I stopped playing before it WAS months, so I am trying to get some idea here. I pay for 3 accounts and that does not seem like a good investment when I can't play on any of them.
GREGORY:I have no ideal. Like I said, they are working on a fix.
KELLY:Thank you, Disney is nothing if not consistant in their helpfulness......Have a great day, I feel very supported hope it was fulfilling for you as well.
SERVER:KELLY has closed the chat Session
GREGORY:Thank you for choosing Toontown Chat support, and have a Toon-erific day!

The one thing that really shocks me about that convo was that he admitted it was the update and did not tell me it was my computer or to update my drivers......he must be new there!